Having not got my new phone from Carphone Warehouse I emailed customer care and got the following gem:-
"I am sorry to hear that you have not received your order you requested on the 18th August 2005.
Having investigated your customer account. I am sorry to inform you that your order was declined. Please be advised we have sent you an email to inform you this on the 18th August 2005."
No reason - no justification - no clue. I'm certainly good for £10 a month, but it may be that I've only just moved.