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You are now connected with Emma
Stuart: Hello Emma.
Emma: Welcome to Parcel2go.com online. How may I help you today?
Stuart: I'm confused. I'm expecting a parcel delivered to me and the tracking lists it as:-
Stuart: 10/05/2012 19:08:22 NOM DAY Updated CUSTOMER Depot: CUSTOMER
Stuart: It's item # XXXXXXX
Emma: Can you give me a minute or two to look into this for you?
Emma: I am extremely sorry about this.
Emma: The item is currently on it's way to the correct delivery depot Stuart.
Stuart: What depot is that?
Emma: We are not made aware of this unfortunately.
Stuart: So where is the parcel currently?
Emma: On it's way to the correct delivery depot as advised Stuart.
Stuart: How do we know it's the correct one if we don't know which depot it is?
Emma: I would advise you to keep checking the tracking.
Stuart: Agreed, though that doesn't say which depot it is at
Stuart: Ok, but we don't know which delivery depot :)
Emma: It would be the local depot to yourself, we would not know this until it arrives.
Stuart: ok. Thanks.